![]() Please reset your keychain, sign out and re-sign in with the test account to see the outcome. I have sent you a private message to provide a test account for your testing. ![]() Meanwhile, for further investigation, I suggest you do the following and let us know the outcome.ġ. ![]() You can find the Insert/Edit Media Icon in the field as showed below which can be accessed Meanwhile capture two screenshots showing the version and your licenses. Check the version of your Office applications via the article and your licenses via the URL. Which version of Office applications are you using, Office 2011 for Mac or Office 2016 for Mac?Ģ. ![]() Could you confirm and provide us with the following first?ġ. ![]()
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